Questions and Answers
Everything at a glance

Booking & Stay

When can I check in?

Check-in is available flexibly starting at 3:00 PM. Thanks to our digital check-in, you can arrive even late in the evening.

What is the check-out time?

Check-out takes place on the day of departure by 11:00 AM.

Can I check in earlier or check out later?

Yes, this is possible upon request.

Is there a reception on site?

Yes, our reception is staffed daily during the day. Additionally, we offer a digital self check-in for maximum flexibility.

Can I also arrive late?

Yes, arrival is possible at any time thanks to our self check-in terminal.

How exactly does the self check-in work?

Before your arrival, you will receive an email from us with all important information. Via this link, you can conveniently enter your details in advance and prepare for check-in. Please make sure that we have your correct contact details.

Upon arrival, you can check in directly at our check-in terminal in the entrance area. There you will receive your room key card and can — if still necessary — settle your bill.

If you would prefer a personal check-in at the reception, please let us know in advance — we are happy to arrange this.

What payment methods are accepted?

- Mastercard 
- Visa 
- UnionPay 
- Discover 
- Diners Club 
- AMEX 
- Apple und Google Pay 
- PayPal 
- Klarna
- AliPay

Will I receive an invoice?

After your stay, you will automatically receive your invoice by email. If you need the invoice addressed to a company, please provide us with the address before check-out.

Do you offer breakfast?

No, we do not offer breakfast. However, there is a bakery directly opposite with a delicious breakfast selection. It is open daily from 6:00 AM – 6:00 PM (weekends from 6:30 AM).

Can I store my luggage with you?

Yes, we are happy to store your luggage for you.

Do you offer group rates?

Do you offer group rates? For a booking volume of 10 or more rooms, we would be happy to provide you with an individual offer. Feel free to simply send us an email regarding this.

Apartments & Equipment

What is included in the apartments?

Our apartments are fully equipped and offer, among other things, a fully fitted kitchen, WiFi, a workspace, and a modern bathroom. You have everything you need for a comfortable stay.

Are there barrier-free or wheelchair-accessible rooms?

Yes, we have wheelchair-accessible apartments with a level-access shower and wide hallways, but only in our Deluxe category. Please additionally indicate when booking that you require an accessible room.

Are there family rooms?

Yes, with our Deluxe category we offer spacious apartments that are ideal for families or multiple persons.

Service & Amenities

Is there WiFi in the hotel?

Yes, WiFi is available free of charge throughout the entire building.

Will my apartment be cleaned?

For shorter stays, cleaning is optional. For longer stays, a regular weekly cleaning is included.

Are there laundry facilities?

Yes, washing machines, detergent, and dryers are available in the building for a fee.

Parking & Arrival

Is there parking available?

Yes, you are welcome to use our underground garage for €9.50 per night. You can easily add this when booking via the website or directly with us by email or phone.

Are there EV charging stations?

Yes, charging facilities are available for electric vehicles. The price is €0.50 per kWh.

Long-term Stay

Do you also offer longer stays?

Yes, we specialize in stays ranging from one night up to several months.

Will I receive a monthly invoice?

Yes, for longer stays we issue you a monthly invoice — ideal for business purposes.

Can I register my address officially with you?

Yes, it is possible for us to issue you a landlord confirmation letter for longer stays.

Can I receive mail?

Yes, receiving mail is possible for longer stays.

Miscellaneous

Are pets allowed?

Dogs are very welcome with us. Please indicate this when booking. We charge €15 per dog per night for this.

Are there shopping facilities nearby?

Yes, a bakery, supermarket, and drugstore are located in the immediate vicinity of the hotel.